Common questions before contacting the engine workshop
What to tell us first
What information will help?
Send the make, model and year, when the fault started and whether the car can move. Tell us upfront if the engine has already been removed. That gives us a starting point for discussing engine diagnostics.
Can I use a report from another garage?
Yes. The tests and measurements behind the recommendation are useful alongside the conclusion. Mention any dismantling or repairs that have taken place since the report was written.
What to check before bringing the car in
Can I ask for another assessment if I’ve been told to replace the engine?
Yes. Tell us what the recommendation was based on. Depending on what is known about the damage, the options to discuss may include a targeted repair, an engine rebuild or a replacement.
What if my car cannot be moved?
Ask about collection before booking transport. Tell us the town, what access is like and what needs loading. You can also enquire about moving a detached engine.
Who do I contact about work I’ve already had done?
See the warranty page for which engines our warranty applies to and what information helps us identify the previous job.